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18/09/2015

IT Infrastructure Support

  • Level 2/3 Infrastructure support
  • Sydney CBD Location
  • Financial services company 

Roles and Responsibilities will include, but are not limited to:

As the Level 2/3 Infrastructure Support, you will be responsible for delivering fast and quality support to all end-user. You will be supporting Windows and Mac workstations, Linux, Windows server and Cloud environment.

  • Azure Cloud service
  • Office 365 (Exchange online, SharePoint online, Lync)
  • MS Windows 2008/2012, Mac and Linux environments and servers
  • Active Directory and Group policy Management
  • Firewalls, Proxy, content filtering, Symantec, McAfee, , WSUS, IIS, MS SQL, MYSQL
  • Cisco routers and switches, network patching and basic understand of networking.
  • Backup software (Backup Exec, ShadowProtect)
  • Virtualisation - HyperV or VMware
  • Basic understanding of PBX and voice support

Key skills, Attributes and Experience

  • A minimum of 3 years technical services experience
  • Bachelor's degree in Information Systems or relevant discipline
  • Solid problem solving skill with an acute attention to detail
  • Self-starter, able to undertake independent learning to maintain and improve skill set
  • Self-motivated to bring issue to closure and deal with all levels of users
  • Able to work flexible hours – occasional after hour's work and participation in on-call roster
  • Must be a team player and ability to work with a variety of people
  • Must be able to demonstrate a strong customer service focus with excellent communication skills, both verbal and written

Please note that all applications will be treated as confidential and only short-listed candidates will be contacted.

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